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How Can We Help?
Whether you have a question about cold plunges, saunas, your order, or just want to talk through your setup, we are here. Owned and operated by Primordial Co.
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Frequently Asked Questions
How long will it take to receive my cold plunge or sauna?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from order date. Every shipment includes tracking so you can follow your order the entire way.
Do you offer free shipping on cold plunges and saunas?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy for cold plunges and saunas?
We want you to be completely satisfied with your purchase. If something is not right, please contact us within 30 days of delivery and we will work with you on a return or exchange. Items must be unused and in original packaging for a refund per our Return Policy.
Can I exchange my unit for a different model?
Absolutely. If you would like to swap for a different cold plunge or sauna model, reach out to our team and we will coordinate the exchange. We just ask that the original item is unused and in its original packaging before arranging the swap.
What kind of power supply do your saunas and cold plunges require?
Power requirements vary by model. Most cold plunges use a standard 110V household outlet, while some infrared and outdoor saunas may require a dedicated 220V circuit. Each product page lists exact electrical specifications, and our team can help you plan your setup.
How do I maintain my cold plunge or sauna?
Cold plunges benefit from regular water changes and filtration upkeep, while saunas require periodic wood care and heater inspection. Each unit ships with a detailed maintenance guide specific to your model. If you have questions about upkeep, our support team is happy to walk you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every cold plunge and sauna is crafted with durable materials designed for long-term daily use.
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Most orders ship free within the Continental U.S. with full tracking from warehouse to your door.
